We’ve been recognised for Tesla Customer Service Excellence

The shine’s barely off our REA award from this summer, and we’re thrilled to have a new one to add to our growing collection! We’ve been presented with (drum roll please…) the Tesla Customer Service Excellence award.

Tesla’s Chris Penders presents Mole Energy Director Dave Stevenson with the Customer Service Excellence award.

As a Certified Installer for Tesla, we install Tesla Powerwall battery storage to homes across the South West. Battery storage helps to reduce energy bills and reliance on the Grid.

Tesla contact all Powerwall customers directly to gather feedback on how their certified installers are performing, and the Customer Service Excellence award is based on reviews of the entire sales and aftercare process.

Tesla Powerwall

About the award

Powerwall customers are asked to provide Tesla with their feedback on sales, survey, delivery and the installation of their product, and they’ve singled out Mole Energy for achieving Customer Service Excellence this month.

David Stevenson, Director at Mole Energy said “We’re delighted to receive this recognition from Tesla. It means even more to us because it’s judged on feedback from our customers.

As part of Mole Valley Farmers, we pride ourselves on going the extra mile and delivering fantastic service. We’re installing battery storage to more and more homes to help them become less reliant on the Grid for their energy, so this award reflects how passionate we are about what we do.”

The award is the second we’ve scooped this year, as we were also named Best Installer 2019 at the British Renewable Energy Awards in June. Let’s hope we continue to expand our awards corner during 2020…and a big thank you to any of you who voted for us in the Tesla feedback.