Customer Support
After Sales Care

For information relating to your Solar PV, Inverter, Battery Storage, Electric Vehicle Charger and Hot Water Diverters.

Installation Handover Video

How often should I clean my solar panels?

For optimum performance we recommend that your panels are cleaned on an annual basis.

It’s important that you do NOT pressure wash your solar panels – instead, we recommend using a professional window cleaner.

We recommend that your panels are cleaned only with a soft brush and de-ionised water or rainwater.

*Please do not use detergent of any kind.

For REC panels, please refer to a separate cleaning guide, which is available in our Download section.

I have an error code showing, what should I do?

Please refer to your manual in the first instance, to try and resolve the fault. If you require additional assistance, please call Mole Energy’s Customer Support Team, on 01803 732946, and we will be able to help.

I have had a power cut which has tripped my system. What should I do?

Please check your fuse box for any tripped switches and reset them. This should reset your inverter. Your system may take approximately five minutes to reboot.

One of my solar panels is damaged. What should I do?

Please call our Service and Repairs Department, on 01803 732946, and we will be able to assist you further.

I have an additional technical question relating to my solar panels, who do I call?

For any other technical queries relating to your solar PV system, please call Mole Energy’s customer support number, on 01803 732946, and we will be able to assist you further.

How can I find out more about my warranty?

These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support Team on 01803 732946, and we will be able to assist you further.

I have a 4kWp solar system. Why is my inverter only showing 3.6kW output?

The rating on your inverter is generally based on your personal grid allowance and, as such, is often slightly below your array size, to help improve system efficiencies.

How can I tell if there is a fault with my inverter?

A red or amber flashing light, that remains on for longer than 30 minutes, indicates a fault. If this is the case, please refer to your manual in the first instance, and then if you require additional assistance, please call our Service and Repairs Department on 01803 732946.

My inverter has gone blank, what should I do?

Please check your power supply, i.e. your fuse box and isolators, to see if anything has tripped. Please also check whether the site has had a power cut. If nothing has tripped and there has been no power cut, please call Mole Energy on 01803 732946, and speak to our Service and Repairs Department.

How do I monitor my inverter if there is no screen?

You will need to download the manufacturer’s monitoring App, from an App store, via a smart device such as a tablet, iPad, phone or laptop.

I have an additional technical query relating to my inverter, who do I call?

For all other technical queries relating to your inverter, please call Mole Energy’s customer support number, on 01803 732946, and we will be able to assist you further.

How can I find out more about my warranty?

These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support Team on 01803 732946, and we will be able to assist you further.

I have a technical question relating to my battery, who do I call?

For technical queries relating to a Tesla Battery, please call Tesla’s technical support number on: 01628 450 630 or email: [email protected]

For all other battery storage systems, please call Mole Energy’s Customer Support number on: 01803 732946.

How can I find out more about my warranty?

These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support Team on 01803 732946, and we will be able to assist you further.

I have a technical question relating to my electric vehicle charger, who do I call?

For any technical queries relating to your Myenergi Zappi, please call Myenergi’s technical support number on: 0333 300 1303.

For technical questions relating to any other EV chargers, please contact the manufacturer’s support number.

How can I find out more about my warranty?

These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support Team on 01803 732946, and we will be able to assist you further.

I have a technical question relating to my hot water diverter, who do I call?

For any technical queries relating to your Myenergi Eddi, please call Myenergi’s technical support number on: 0333 300 1303

For technical questions relating to any other hot water diverter, please contact the manufacturer’s support number

How can I find out more about my warranty?

These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support Team on 01803 732946, and we will be able to assist you further.

QCell

Q Cell 335 G6

Fronius

Fronius Primo data sheet

Technical Data Fronius Primo

Tesla

Global Powerwall
Powerwall 2 Brochure

A revolutionary battery for your home

Tesla Powerwall 2 Datasheet

Powerwall 2 AC

Tesla Backup Gateway 2 Datasheet

Tesla Backup Gateway 2

Tesla Energy Plan

Take control of your energy and save money on your bills with the Tesla Energy Plan.

Sonnen

Sonnen Brochure

Everything you need to know about Sonnen storage batteries.

Sonnen eco 9.43 battery datasheet

Technical Data sonnen Batterie eco 9.43

Myenergi Eddi

Eddi Brochure

eddi home energy management

Eddi Datasheet

eddi home energy management

Solar Edge

SolarEdge Energy Bank FAQ’s
SolarEdge Homeowners Brochure
SolarEdge Energy Bank 10kWh Battery
Solar Edge Immersion Heater Control Datasheet

Technical Data Solar Edge

Myenergi Zappi

Zappi Manual

The eco-smart EV charge point

Zappi Datasheet

The eco-smart EV charge point

REC – Solar Panels

REC N Peak Series (Black Framed)

Premium full black mono N-type solar panels with world-class performance

REC N Peak Series

Premium full black mono N-type solar panels with world-class performance.

REC N Peak: Explained

Premium N-type mono solar panels using half-cut cell technology from the largest European brand.

REC Quick Guide to Cleaning

For further information please contact our specialist team by phone or email or visit our FAQ page:

Winner British Renewable Energy Awards 2019MCS Approved InstallerRECC Renewable Energy Consumer CodeTrading Standards Approved CodeSolar EdgeTesla Power Wall Certified InstallerFronius Service PartnerPart of Mole Valley

Mole Energy Limited is registered in England and Wales. Registered Number : 07215578.  Registered address: Exmoor House, Lime Way, Pathfields Business Park, South Molton, Devon, EX36 3LH.