CUSTOMER SUPPORT
After-sales
For information relating to your Solar PV, Inverter, Battery Storage and Electric Vehicle Chargers.
Installation Handover Video
How often should I clean my solar panels?
For optimum performance we recommend that your panels are cleaned on an annual basis.
It’s important that you do NOT pressure wash your solar panels – instead, we recommend using a professional window cleaner.
We recommend that your panels are cleaned only with a soft brush and de-ionised water or rainwater.
*Please do not use detergent of any kind.
For REC panels, please refer to a separate cleaning guide, which is available in our Download section.
How do I clean my solar panels?
It’s important that you do NOT pressure wash your solar panels – instead, we recommend using a professional window cleaner.
We recommend that your panels are cleaned only with a soft brush and de-ionised water or rainwater.
*Please do not use detergent of any kind.
For REC panels, please refer to a separate cleaning guide, which is available in our Download section.
I have an error code showing, what should I do?
Please refer to your manual in the first instance, to try and resolve the fault. If you require additional assistance, please call Mole Energy’s After-sales team, on 01803 732946, and we will be able to help.
I have had a power cut which has tripped my system. What should I do?
Please check your fuse box for any tripped switches and reset them. This should reset your inverter. Your system may take approximately five minutes to reboot.
One of my solar panels is damaged. What should I do?
Please call Mole Energy’s After-sales team, on 01803 732946, and we will be able to assist you further.
I have an additional technical question relating to my solar panels, who do I call?
For any other technical queries relating to your solar PV system, please call Mole Energy’s After-sales team, on 01803 732946, and we will be able to assist you further.
How can I find out more about my solar panel warranty?
These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support team on 01803 732946, and we will be able to assist you further.
I have a 4kWp solar system. Why is my inverter only showing 3.6kW output?
The rating on your inverter is generally based on your personal grid allowance and, as such, is often slightly below your array size, to help improve system efficiencies.
How can I tell if there is a fault with my inverter?
A red or amber flashing light, that remains on for longer than 30 minutes, indicates a fault. If this is the case, please refer to your manual in the first instance, and then if you require additional assistance, please call our After-sales team on 01803 732946.
My inverter has gone blank, what should I do?
Please check your power supply, i.e. your fuse box and isolators, to see if anything has tripped. Please also check whether the site has had a power cut. If nothing has tripped and there has been no power cut, please call Mole Energy’s After-Sales team on 01803 732946 and we will be able to assist you further.
How do I monitor my inverter if there is no screen?
You will need to download the manufacturer’s monitoring App, from an App store, via a smart device such as a tablet, iPad, phone or laptop.
I have an additional technical query relating to my inverter, who do I call?
For all other technical queries relating to your inverter, please call Mole Energy’s After-sales team, on 01803 732946, and we will be able to assist you further.
How can I find out more about my inverter warranty?
These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support Team on 01803 732946, and we will be able to assist you further.
I have a technical question relating to my battery, who do I call?
For technical queries relating to a Tesla Battery, please call Tesla’s technical support number on: 01628 450 630 or email: [email protected]
For all other battery storage systems, please call Mole Energy’s After-sales team on: 01803 732946.
How can I find out more about my battery warranty?
These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support team on 01803 732946, and we will be able to assist you further.
I have a technical question relating to my electric vehicle (EV) charger, who do I call?
For any technical queries relating to your Myenergi Zappi, please call Myenergi’s technical support number on: 0333 300 1303.
For technical questions relating to any other EV chargers, please contact the manufacturer’s support number.
How can I find out more about my electric vehicle (EV) charger warranty?
These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support team on 01803 732946, and we will be able to assist you further.
I have a technical question relating to my hot water device, who do I call?
For any technical queries relating to your Myenergi Eddi, please call Myenergi’s technical support number on: 0333 300 1303
For technical questions relating to any other hot water device, please contact the manufacturer’s support number.
How can I find out more about my hot water diverter warranty?
These documents will have been sent to you, within ten working days of your installation. If you have not yet received them, please call Mole Energy’s Customer Support team on 01803 732946, and we will be able to assist you further.
- All
- Solar Panels Downloads
- Inverters Downloads
- Batteries Downloads
- Electric Vehicle Downloads
- Hot Water Diverter Downloads
